http://www.va4business.com/business/472/why-customer-retention-is-more-important-than-customer-acquisition/ Technology, Innovation and offshore outsourcing for Small Medium Enterprises(SME's) Thu, 29 Dec 2011 07:51:29 +0000 hourly 1 http://wordpress.org/?v=3.3.1 http://www.va4business.com/business/472/why-customer-retention-is-more-important-than-customer-acquisition/#comment-1326 Heather Villa Sat, 10 Jul 2010 10:19:42 +0000 http://www.va4business.com/business/472/why-customer-retention-is-more-important-than-customer-acquisition/#comment-1326 It's definitely easier to retain a client than to obtain new ones. It cost less and really, high client retention means your service is where it needs to be. If you have a huge client turn over, then something is wrong with your service. It’s definitely easier to retain a client than to obtain new ones. It cost less and really, high client retention means your service is where it needs to be. If you have a huge client turn over, then something is wrong with your service.

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