Over the years the role of a virtual assistant (VA) has undergone tremendous change. From being an administrative support person to its new role as a right-hand man of any business person, role of a virtual assistant has shifted a lot in recent years. Now a VA is not only useful in handling back office [...]

Thanks to the Internet, the world has converted itself into a small office (I know they also call it small village, but office is what I prefer). Now people can work from anywhere and give the same output that you expected until now from an employee sitting in your office doing what you want him [...]

Every business needs customers to survive, and it undertakes every possible action to get them. It runs advertisement campaigns on television, in print, and even on web. It hires public relation firm to build trust and create positive corporate image. It hires search engine optimization expert to make their web presence prominent. It does everything [...]

In the last two articles we have seen how thank you affects customer retention, and how you can be personal with your clients and get business. This is no gimmick friend. This is for real. Thank you is a powerful word and when said sincerely, it opens many doors for us. It also allows you [...]

In the previous article where Bikram talked about power of thank you and how it helps in retaining customers. There he gave tips on how to say thank you without being too obvious and selling. Continuing our discussion from where he left in the last article, I will share five more ways to say thank [...]

In an effort to acquire new customers, some businesses always forget about their old clients who once were very profitable, and to acquire whom they have spent significant amount of time and resources. This is nothing but waste of your company’s time because over the period of time existing clients are more profitable than the [...]